![]() ![]() Open any Office application, such as Outlook or Word.Ĭlick File, and then click Office Account or Account. If it is not at this version or a later version, update your Office 2013 installation. To fix this issue, make sure that your Office 2013 Click-to-Run installation is at version .1002 or a later version. Office 2013: Click-to-Run based Installations: For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:ģ115147 June 7, 2016, update for Outlook 2016 (KB3115147) To fix this issue, install the June 7, 2016, update for Outlook 2016. ![]() See the 'More Information' section to determine whether your Office installation is Click-to-Run or MSI-based. To fix this issue, follow the steps for your Office version and installation type. You can download and install OffCAT from the Microsoft Download Center: If you have not yet scanned Lync (Skype for Business) and Outlook by using the Office Configuration Analyzer Tool (OffCAT), you can do so to help determine whether you are affected by this issue. Note The Application version, Module version and Offset may vary. Note If you review the events in the Application event log on the affected computer, you may find any of the following crash signatures for Event ID 1000. 1000, time stamp: 0x56b99a83įaulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000įaulting application start time: 0x01d195c6a5a21379įaulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exeįaulting package-relative application ID: Mark the replies as an answers if they help and unmark them if they provide no help.Task Category: Application Crashing Eventsįaulting application name: lync.exe, version. Sure that you completely understand the risk before retrieving any suggestions from the above link. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. The sites are not controlled by Microsoft. Note: Microsoft is providing this information as a convenience to you. Moreover, you could try the following troubleshooting steps:ġ. Delete SFB cache files: to perform a clean boot on your computer:ģ. Install the latest update for your SFB client. * Running "Office Analyzer" (this reports 0 issues, only information about installed updates, etc)Īnd basically all the other topics I've found on the matter.Ĭan I somehow enable debug logging for SFB? Does anyone else have any ideas on how I can trigger the "We're getting things ready for you" outside of SFB?įor this issue, please use another normal SFB client test if there is the same issue with the affected user. ![]() Path to module: C:\WINDOWS\System32\KERNELBASE.dll Path to program: C:\Program Files\Microsoft Office\Office16\lync.exe , error occursed in module with name: KERNELBASE.dll, version 3.447, time 0x30ec82a7 This is the error log from the eventviewer (translated from Swedish):Įrror occured in program with name: lync.exe, version. We're getting things ready."Īnd about ~5-10 seconds later, SFB crashes. When he starts SFB it auto-logins and we get a popup "Welcome to Office. It works for all users in our organization, except one. We're using Skype for Business 2016 with our Office 2013 installation. ![]()
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